Refund policy
RETURNS: CANADIAN CUSTOMERS
BEE OFFERS COMPLIMENTARY DOMESTIC RETURN SHIPPING. TO INITIATE A RETURN, PLEASE CONTACT US AT SUPPORT@SHOPATBEE.COM.. BEE CURRENTLY ALLOWS RETURNS AND EXCHANGES WITHIN 14 DAYS OF THE ORDER DELIVERY DATE. ALL RETURNED ITEMS MUST BE UNWORN, UNDAMAGED, AND UNWASHED WITH ALL ORIGINAL TAGS ATTACHED. THE ORIGINAL INVOICE MUST BE INCLUDED WITH ANY RETURN. FAILURE TO DO SO CAN DELAY THE PROCESSING OF YOUR RETURN.
EXCHANGES CAN BE MADE FOR A DIFFERENT SIZE OR COLOR OF THE ORIGINAL STYLE ORDERED, DEPENDING ON PRODUCT AVAILABILITY. IF YOU WOULD LIKE TO EXCHANGE YOUR ITEM FOR A DIFFERENT STYLE, PLEASE RETURN YOUR ITEM FOR A REFUND AND PLACE A NEW ORDER FOR THE PREFERRED STYLE. UP TO ONE EXCHANGE SHIPMENT WILL BE PAID BY BEE.
RETURNS ARE PROCESSED WITHIN 3-5 BUSINESS DAYS OF ARRIVING AT OUR FACILITY. THIS PERIOD MAY BE LONGER DURING PEAK PERIODS. A FULL REFUND WILL BE ISSUED UPON THE ARRIVAL AND INSPECTION OF YOUR RETURN. REFUNDS WILL BE ISSUED TO THE ORIGINAL PAYMENT METHOD OR BY CHECK MAILED TO THE ADDRESS LISTED FOR THE ORDER. FOR REFUNDS ISSUED TO THE ORIGINAL PAYMENT METHOD, PLEASE ALLOW 5-10 BUSINESS DAYS FOLLOWING PROCESSING FOR THE REFUND TO APPEAR ON YOUR BANK STATEMENT. FOR REFUNDS ISSUED BY CHECK, PLEASE ALLOW 10 BUSINESS DAYS FOLLOWING PROCESSING FOR THE REFUND TO ARRIVE.
IF BEE DETERMINES THAT ANY PRODUCTS ARE NOT IN ORIGINAL CONDITION, A REFUND OR EXCHANGE WILL NOT BE GRANTED AND THE ITEMS WILL BE RETURNED TO YOU.
IF YOU HAVE ANY QUESTIONS, PLEASE CONTACT CUSTOMER SERVICE AT SUPPORT@SHOPATBEE.COM.
HOLIDAY RETURNS: CANADA & INTERNATIONAL CUSTOMERS
BEE OFFERS AN EXTENDED RETURNS POLICY OF 22 DAYS FOR ALL CANADIAN AND INTERNATIONAL ORDERS PLACED STARTING DECEMBER 8TH, UNTIL JANUARY 2ND. ALL ITEMS RETURNED MUST ADHERE TO OUR STANDARD RETURNS POLICY; ALL RETURNED ITEMS MUST BE UNWORN, UNDAMAGED, AND UNWASHED WITH ALL ORIGINAL TAGS ATTACHED IN SELLABLE CONDITION. THE ORIGINAL INVOICE MUST BE INCLUDED WITH ANY RETURN. FAILURE TO DO SO CAN DELAY THE PROCESSING OF YOUR RETURN.
TO INITIATE A RETURN, PLEASE VISIT: SUPPORT@SHOPATBEE.COM
IF YOU HAVE ANY QUESTIONS, PLEASE CONTACT CUSTOMER SERVICE AT SUPPORT@SHOPATBEE.COM.
RETURNS: INTERNATIONAL CUSTOMERS
BEE OFFERS COMPLIMENTARY INTERNATIONAL RETURNS. TO INITIATE A RETURN FOR AN INTERNATIONAL ORDER, PLEASE CONTACT US AT: SUPPORT@SHOPATBEE.COM.
INTERNATIONAL ORDERS ARE NOT ELIGIBLE FOR EXCHANGE. IF YOU WOULD LIKE TO EXCHANGE YOUR ITEM FOR A DIFFERENT SIZE, PLEASE RETURN YOUR ITEM FOR A REFUND AND PLACE A NEW ORDER ON BEE.COM.
BEE CURRENTLY ALLOWS THE CUSTOMER TO INITIATE A RETURN WITHIN 14 DAYS OF THE ORDER DELIVERY DATE. ALL RETURNED ITEMS MUST BE UNWORN, UNDAMAGED, AND UNWASHED WITH ALL ORIGINAL TAGS ATTACHED. THE ORIGINAL INVOICE MUST BE INCLUDED WITH ANY RETURN. FAILURE TO DO SO CAN DELAY THE PROCESSING OF YOUR RETURN.
RETURNS ARE PROCESSED WITHIN 3-5 BUSINESS DAYS OF ARRIVING AT OUR FACILITY. A FULL REFUND WILL BE ISSUED UPON THE ARRIVAL AND INSPECTION OF YOUR RETURN. REFUNDS WILL BE ISSUED TO THE ORIGINAL PAYMENT METHOD OR BY CHECK MAILED TO THE ADDRESS LISTED FOR THE ORDER. FOR REFUNDS ISSUED TO THE ORIGINAL PAYMENT METHOD, PLEASE ALLOW 5-10 BUSINESS DAYS FOLLOWING PROCESSING FOR THE REFUND TO APPEAR ON YOUR BANK STATEMENT. FOR REFUNDS ISSUED BY CHECK, PLEASE ALLOW 10 BUSINESS DAYS FOLLOWING PROCESSING FOR THE REFUND TO ARRIVE. IF BEE DETERMINES THAT ANY PRODUCTS ARE NOT IN ORIGINAL CONDITION, A REFUND OR EXCHANGE WILL NOT BE GRANTED AND THE ITEMS WILL BE RETURNED TO YOU.
IF YOU HAVE ANY QUESTIONS, PLEASE CONTACT CUSTOMER SERVICE AT SUPPORT@SHOPATBEE.COM.
CUSTOMER SERVICE HOURS
MONDAY – FRIDAY
10AM – 6PM EST
PLEASE NOTE THAT BEE OBSERVES THE FOLLOWING HOLIDAYS:
· NEW YEAR’S DAY
· PRESIDENTS’ DAY
· MEMORIAL DAY
· JUNETEENTH
· INDEPENDENCE DAY
· LABOR DAY
· INDIGENOUS PEOPLES' DAY
· THANKSGIVING
· DAY AFTER THANKSGIVING
· CHRISTMAS EVE
· CHRISTMAS
LOST PACKAGES
PLEASE NOTE THAT ONCE PROOF OF DELIVERY IS ATTACHED TO A TRACKING NUMBER, BEE IS NOT RESPONSIBLE FOR LOST, DAMAGED, OR STOLEN ITEMS. ALL RISKS ARE ASSUMED BY THE COURIER.
IF YOU HAVE ANY ADDITIONAL QUESTIONS OR REQUIRE FURTHER ASSISTANCE, PLEASE CONTACT SUPPORT@SHOPATBEE.COM.
FINAL SALE ITEMS
DURING SALE PERIODS, ALL SALES ARE FINAL. BEE RESERVES THE RIGHT TO EXTEND, MODIFY, OR DISCONTINUE MARKDOWNS AT ANY TIME WITHOUT NOTICE.
IF BEE MARKS DOWN THE PRICE OF AN ITEM YOU HAVE ALREADY PURCHASED, WE WILL ADJUST THE SALE PRICE AT YOUR REQUEST WITHIN 7 DAYS OF YOUR DELIVERY DATE.
BEE DOES NOT PARTICIPATE IN PRICE MATCHING WITH OTHER RETAILERS.
COMPLIMENTARY GIFTS (GWP)
GIFT WITH PURCHASE OFFERS ARE VALID WHILE SUPPLIES LAST. OFFERS ARE NOT VALID ON PREVIOUSLY PURCHASED MERCHANDISE. BEE RESERVES THE RIGHT TO EXTEND, MODIFY OR DISCONTINUE OFFERS AT ANY TIME WITHOUT NOTICE.